Made in Amérique Latine

FAQ

/ FAQ

Frequently asked questions

  • What material are the hammocks made of?

    Our hammocks are woven in cotton, nylon and cotton/acrylic.

    There are many materials in the manufacture of hammocks, although there are usually two: nylon and cotton.

    On the one hand, nylon is perfect for being able to withstand both indoors and outdoors, as it has a good tolerance to extreme temperatures. In addition, it is very easy to clean and dry. Most nylon hammocks also have the advantage of having very bright colors.

    On the other hand, there is cotton, a material much more recommended for direct exposure to the sun, as it does not fade. In addition, they are very light, so they can be carried anywhere without problems, and they resist well to the passage of time.

    In any case, it is always recommended to hang the hammock when in use and to store it when not. This way, their lifespan is prolonged, which prevents them from tearing or breaking. Before storing, also make sure it is completely dry. This will help prevent mold and mildew from developing.

  • How long does a cotton or nylon hammock last?

    Our hammocks can last for decades as long as they are properly maintained. It is not recommended to leave them in the open for long periods of time.

    Our 100% nylon Mexican hammocks, ideal for outdoor use, will need the same care as cotton. Likewise, for these hammocks, we suggest the use of appropriate clothing for lying in the hammock, without buttons, or any object that can pull or cut the strings. However, if your hammock strings are cut, broken or burned, they can be repaired by re-tying the ends. It is advisable to avoid wearing jewelry and shoes.

  • How to hang a hammock?

    The hammocks can be hung on a solid wall, trees, beams and boats. They are hung at a height of about 2 meters. You can use ropes or straps to hang it. We suggest you buy our fixing kits depending on the type of hammock you choose. For more information, discover our fasteners.

  • How is the hammock washed?

    We recommend washing it by hand with cold water and a mild detergent. Soak it in cold water with a mild detergent (soap) for a few hours, then rinse it thoroughly. Hang it in the sun to dry. Cotton hammocks shrink a little after washing, but return to their original shape immediately when reused.

  • Can I customize my hammock with a special color?

    Nous vous offrons la possibilité de personnaliser les franges pour l’ensemble de nos Hamacs du Nicaragua et de la Colombie. ( le Hamac traditionnel, le Hamac à barre et le Hamac chaise ).

    Classic hammock: 14 letters maximum on each fringe with the color of your choice. Delivery time is 10 to 15 days.

    Bar hammock: 14 letters maximum on each fringe with the color of your choice. Delivery time is 10 to 15 days.

    Chair hammock "large ": 10 letters maximum on each fringe with the color of your choice. Delivery time is 10 to 15 days.

    Chair hammock: 8 letters maximum on each fringe with the color of your choice. Delivery time is 10 to 15 days.

    We do not accept cancellations once production has begun. This is a custom made model customized in Nicaragua. Likewise, we do not accept returns for this type of request.

    Learn more about customization

  • Will you send me instructions on how to handle my hammock?

    On the site you will find all the information you need on how to hang your hammock, how to tie knots to hang it, tips on how to care for it and instructions on how to fold it and keep it from getting tangled.

    For each fastener, we also send you the installation instructions.

  • What is the difference between a hammock with bars and a hammock without bars?

    The bar hammock is well known and very popular on the American continent. It is a very decorative hammock because of its beauty and its large size. We recommend it for terraces and patios.

    The classic hammock is the typical hammock. Designed more than 1000 thousand years ago, it is considered the most practical and sought-after hammock because of its many models. It is recommended by chiropractors and orthopedists for people with back problems.

  • What is a sisal hammock?

    More than 1000 years ago, when the Maya knew only the sisal fiber obtained from the wild Henequen plant that grows throughout the Yucatan Peninsula, hammocks were woven with this material. However, some hammocks are still woven with henequen fiber. These are very resistant hammocks. Some people think that they are less comfortable than cotton or nylon because of the roughness of the material.

  • How long will it take to send me my hammock?

    We have up to 2 business days to process your order and depending on your shipping option, it may take 1 business day (express) or 3 to 5 business days (economy) for the package to arrive.

  • How long will it take to send me my personalized hammock?

    For the personalized hammocks it is necessary to foresee an additional time of delivery from 10 to 15 days (no return possible).
    Free shipping directly from Nicaragua to Colombia.
    For any purchase of a personalized model, the shipment will be done exclusively by DHL. Any choice regarding another delivery option will not be taken into account.
    The customer will receive a telephone notification from DHL with a tracking number and a link, allowing him to follow the progress of his package.

  • What are the conditions for paying in installments?

    What are the conditions for paying in installments?

    • Payment in installments is eligible for baskets of 200€ minimum.
    • Cards accepted are those issued in France such as Visa, Mastercard and American Express.
    • Prepaid, virtual and systematic authorization cards are not accepted

    I would like to pay in several instalments, what should I do?

    On the payment page, select "Pay in installments with Alma". You will then be redirected to a payment page where you will have to enter your bank details as for a standard payment. You will find a summary of your upcoming payments. You will then receive a summary email with the schedule of your due dates and a reminder email 3 days before each due date.

    Is it safe to pay in installments with Alma?

    Alma systematically carries out a 3D Secure verification to confirm that you are the owner of the card used. Your bank then sends you a confirmation SMS or a push notification in your banking application, in order to confirm that you are the one who initiated this transaction and that it is not fraudulent.

    Is payment in installments available in your stores?

    The payment in installments is available in all our stores and the eligibility conditions are the same as for our website. You just have to ask the seller to pay in installments with Alma and he will guide you.

    I would like a refund but I paid in several installments with Alma, what should I do?

    Alma is our payment partner but it cannot have access to the management of our orders. If you wish to cancel your order, obtain a refund or a commercial gesture, we invite you to contact us at the following address: contact@hamacdelsol.fr

    Do you have any other questions? Please visit Alma's FAQ (https://support.getalma.eu/hc/fr) or contact them directly at support@getalma.eu